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Our policies at Dyffryn House

We would appreciate it if you would take a few minutes to read our Booking Terms and also our Responsible Visitor Charter

Booking Terms

Booking Conditions – Dyffryn House, Kidwelly,SA17 5BX

Covid-19
We hope you have a very happy and healthy stay, however, if any member of your group is unwell or has an infectious outbreak it is of paramount importance that we are informed immediately so that we may signpost you to the correct actions depending on government guidelines at that time. Should any guest develop Covid-19 symptoms they must return home to self isolate. If in the unfortunate circumstance that a guest was too unwell to travel and they need to remain in situ, then the following weeks stay must be paid for in full even if only one day longer is stayed as we would need to refund the next guests in full. We would also have to charge a £100 additional cleaning fee to cover extensive cleaning that would be required before we could consider allowing the next guests to arrive.

Green Tourism

We are proud to have been awarded a Green Tourism award and we do ask that guests follow the recycle guide at the house to help us reduce our carbon footprint. In line with this we provide all eco friendly cleaning products for use by our cleaning team and our visitors too.

Noise / Nuisance:
Please note that the property is in a residential area. We kindly request guests are respectful noise wise outside after 10.00pm and guests should keep noise to acceptable levels throughout the stay. We reserve the right to ask any occupants to leave immediately, without refund, if their conduct is considered by us to infringe our rules or cause of complaint.

Games Room:
Supervision of children, babies and any adult requiring care remains the responsibility of the parent, guardian, accompanying adult at all times.

Barbecue
Please be aware that the barbecues may be hot and we cannot accept any liability for any damage or injury arising from the use of this area by any person.

Damage:
The hirer is responsible for the cost of all breakages, damage to any furnishings or to the property or any exceptional cleaning. Any damage or breakages must be reported immediately and the cost may be taken from the housekeeping deposit. If the cost of damages is greater than the housekeeping deposit then an invoice will be sent to the guest contact which is payable within 7 days. We cannot accept complaints after your stay, if anything is wrong please tell us immediately so that we may rectify it for you or the next guests.
Hot tub and sauna guidelines to be carefully read, the housekeeper will go over it with you on arrival – see pink Welcome folder for any late arriving guests.

It is the responsibility of the Hirer to keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the Property is left in the same state of order and cleanliness in which it was found. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after the Holidaymaker's occupancy and for any consequential loss. *See departure guide


Personal possessions:
We are not liable to the hirer or any member of the hirer’s party for the loss of or damage to any of their possessions or belongings (including vehicle), nor are we liable or responsible for any act of negligence or damage or personal injury caused to the hirer or members of the hirer’s party or visitors unless arising from our own actions.

Occupancy:
The number of occupants in the property must not exceed the number stated when booking unless prior approval is obtained from the owners.

Access:
We reserve the right to enter the property at any time in case of emergency or for the purpose of maintenance or repair to the property.

Pets:
Are welcome by prior arrangement. The Holidaymaker is liable for all damage caused by his/her pets. The Holidaymaker should remove all traces (inside and out) from the Property of pet occupation before final departure. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after the Holidaymaker's occupancy. The Holidaymaker must not allow pets on beds or furniture within the Property and pets must not be left alone in the Property at any time.

Smoking:
Dyffryn House is designated “non-smoking.” Smokers are respectfully requested to smoke out of doors and use any ashtrays provided.

Thank you for taking the time to read the Booking Conditions

Terms & Conditions and Cancellation Policy

Deposits
A provisional booking can be made on receipt of a non-refundable deposit, being 30% of the holiday price. A confirmation of the booking will be sent by email and at that point a legal contract has then been formed.For bookings made after the 1st August 2020 please see our full refund cancellation policy below.
Bookings must be made by a lead name of the party, who must be over 21 years of age.
When a booking is made within 60 days of the arrival date, the full holiday price, and any additional extras (if applicable) must be paid at the time of booking.

Final Payment
The confirmation will show the balance due including any additional costs (if applicable) and will indicate the balance due date. The full balance must be paid no later than 60 days prior to the start of your holiday.

Cancellation Policy
We are pleased to inform you that all bookings made after 1st August 2020 are covered by our no quibble refund policy which offers a full refund if you cancel at anytime from 60 days up to 2 days before your arrival. This gives you peace of mind when booking.The only terms to this cancellation policy are listed below;

• Reimbursements:
Only lodging costs are refunded. Additional extras, including but not limited to cleaning fees, taxes and other ancillary charges, will not be refunded.
• Refund Payments for cancelled bookings from 60 days up to and including 2 days before check in date will be released back to the cancelling guest on the scheduled date of check-out of the original booking.
• Cancellations made 1 day prior to or the day of check-in will not be eligible for refund. Example: For a
check in on Saturday, Guests could cancel the prior Monday, Tuesday, Wednesday, and Thursday, but
not Friday (1 day prior) or Saturday (day of check in).
• The policy does not cover two items:1) war/terrorism and 2) nuclear/radioactive disaster.
• The policy does not cover stays of more than 180 days duration or costs over £20,000
• Guests may cancel their reservation by notifying us in writing that they wish to cancel.

Changing a Booking
A change of holiday accommodation after the deposit is received constitutes a cancellation. If you need to change the date, we will endeavour to do so but it will be at our discretion.

Administration Charges
We reserve the right to make an administration charge of £15 for the following: change of booking, left property returns (at our discretion), and cheque payments not honoured.

Extras
These are shown in the property description and will be charged at the rates shown.
The charge will be shown on your booking confirmation. Where damage deposits are charged, they will be refunded during the 2 weeks after departure if no damages occurred.
Hot tub fee £75
Pets £25 each
Refundable housekeeping deposit £100

Departure and Arrival
Accommodation is available from 3pm on the day of arrival until 10am on the day of departure (unless otherwise stated). Late departure may be agreed in advance at off peak times by prior agreement. All units are furnished and equipped for the number of persons stated in each description.

Price Changes and Alterations
We reserve the right to amend any prices or details due to omissions or errors.

Payment Method
Our preferred method of payment is by bank transfer/ BACs . Bookings through our website can pay using debit or credit cards.

Restrictions
Unfortunately we cannot accept bookings from groups under the age of 21.

Holidaymakers Agreement
Holidaymakers must agree to:
a. pay for any additional costs as stated on the accommodation details.
b. pay for any losses or damage (excluding reasonable wear and tear), unless the costs can be fully recovered under the owners insurance policy. Take good and reasonable care of the property and to leave the property and all equipment in a clean and tidy condition.
d. permit the owners and agents reasonable access to the property.
e. abide by and not exceed the total number of persons in the property as stated on the property details.
f. report to the agent or the owner any issues within 24 hours of arrival or as soon as reasonably possible. Issues cannot be dealt with after your stay and the owners must be given the opportunity to rectify any issues quickly during your stay.

Legalities
The ‘lead party’ name must take responsibility for the entire party booking. Should any of the party members not conform to any of these conditions, we reserve the right to enter the property and terminate the tenants.

These booking conditions were completed on 13th March 2015, last updated July 2020

Responsible Visitor Charter

Carmarthenshire is a beautiful place so please be a responsible visitor. Here are some tips on how you can help:
Responsible tourism is something that all dedicated travellers should be thinking about...leave only your footprints on the beaches and paths

Travel in Carmarthenshire
Travel in an environmental sensitive way. Take a tour, use public transport where you can or better still, walk or cycle. For up to the minute travel and public transport information please contact – www.traveline.info

Be water wise

We all need to conserve water.
• Minimise water usage (i.e. turn off the tap) when cleaning your teeth.
• Only fill the kettle up with the exact amount of water you need (for your cup of coffee/tea)
• Use a lid when boiling water in a saucepan
• Use tap water – not bottled water

Energy
Turn off lights when you leave a room or when you leave the house for the day and close windows when the heating is on.

Nature
Respect nature and wildlife by not littering, guarding against fire and using footpaths and coastal paths responsibly. Always take any rubbish home and recycle it.

Shop locally in Kidwelly
Use local products and services, we have provided a great guide for you. They give you a flavour of the area and help support local communities. We are fortunate to have some fantastic producers of food, drink, and arts and crafts in this area. Parc Y Bocs is great for fresh local fruit and veg and a fabulous range of organic and Fairtrade products.

Reduce | Reuse | Recycle
Try to avoid overly packaged goods and say no to carrier bags. Recycle any waste you have in the appropriate bins. Reuse your plastic bottles by filling up with tap water (our drinking water is lovely).

Green Tourism business scheme
Look out for the symbol and please support those businesses that are working to reduce their carbon footprint. The award is also open to tour operators, visitor attractions, activity providers, accommodation providers, restaurants and other businesses. http://www.green-tourism.com/

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